Policy, Paying & Shipping FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal acc

Shipping
I usually ship USPS, first class mail. I do combine shipping on multiple orders and try to keep the costs reasonable. If it turns out that I've overcharged more than a dollar or so on postage, I'll send you a refund for the difference. 

  Postage for IG & Whippet Sizes

                          US         $3.25 first item +  $1.50 each additional lead

                        Canada    $9.000 first item+  $5.00 each additional lead

                        Australia   $14.00 first item+  $7.00 each additional lead

Postage for Greyhound, Large Dog Size

                         US         $3.25 first item +  $1.50 each additional lead

                        Canada    $10.00 first item+  $5.00 each additional lead

                        Australia   $14.50 first item+  $9.50 each additional lead

Overseas customers are responsible for any inbound, customs fees or levies.  Usually, there aren't any, but once in awhile, there's a surprise.  Tracking information is available on domestic orders only.  Once a package leaves the US there is no way to track it or confirm delivery.  Please allow 3 weeks for overseas delivery (it's usually only 1-2 weeks). 

I've had very good luck with the postal service..they seldom lose a package.  Please contact me if your order happens to be one of the unlucky few that gets lost.  I will replace it or refund your purchase.

Refunds and Exchanges
I do accept returns of new, unused leads and will do exchanges or refunds depending on the circumstances. Please contact me as soon as possible if there is a problem.

Repairs

Polypropylene webbing is a loose, open weave fabric.  It is extremely strong and has a breaking strength of 600-800 lbs.  However, if it is damaged, even slightly, it will start to unravel.  Quick repairs can be made by holding an open flame, such as a match or lighter over the damaged area.  Move quickly.  The polypropylene will melt almost instantly-sealing the broken fibers.  If the leash webbing becomes worn or damaged beyond this quick repair and needs to be replaced, then contact me.  I can replace the leash section, no charge.  Just include the return postage to send it back to you.